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Unified Inbox
Smart, centralized messaging for a 5-star guest experience
All the communication tools a property manager needs
SMS? Check. Templates for inquiries? Check. Attachments? Check. Our Unified Inbox syncs messages from Airbnb, Vrbo, Booking.com and direct bookings. You can even use WhatsApp! We listened to hundreds of vacation rental managers and designed a communication tool that will make communicating with your guests much easier.
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Discover Hostfully’s Unified Inbox
With Hostfully’s Unified Inbox, you can stay in touch with your guests without logging in and out of different OTAs (Airbnb, Vrbo, Booking.com). Chat with guests over SMS, Whatsapp, email, or messages, and easily navigate your communications in one place. Plus, you can set triggers and create pre-written templates, so when guests ask common questions, they can receive an instant, accurate answer. Our Unified Inbox’s settings even allow you to give access to Airbnb co-hosts for easy integrated messaging, while maintaining listing privacy, and ensure all co-host and invited guest messages reach you. And with InboxAI’s smart, AI-enabled communications tool, you can let those messages take care of themselves.
- Convert more guests with faster responses across all channels and hosting status
- Increase likelihood of receiving 5-star reviews
- Free up more of your and your team’s time
- Stay organized by grouping repeat guest messages by booking
- Increase efficiency and achieve your business goals
- Include co-hosts without sacrificing privacy across your portfolio
Quick overview
Available with
Starter
Pro
Pro Plus
Premium
- Everything can be done by yourself.
- No third party services required (unless for some specific need).
- No additional costs.
- * SMS & Whatsapp not available on Starter
See it in action
Effortlessly manage all guest communications from one centralized dashboard. With the Unified Inbox, you can handle messages across platforms like Airbnb, Vrbo, and email in a single place, saving time and ensuring no conversation goes unanswered.
Get to know Hostfully’s Unified Inbox
Sort/filter your messages
Find a communication thread with a simple search. You’ll be able to filter your message by date, guest name, and other parameters. Easily find all the unread messages and get cracking!
Build templates to save time
Set up custom marketing & communication templates for SMS, email, and WhatsApp. Smart tags automatically populate known information, so you won’t be accidentally typing in the wrong guest name!
Set your communication on autopilot
Create automated guest messages that will be sent out triggered on preset dates/times/events such as check-in, during stay, and check-out.
Attachments
Is text not enough? You can also attach and send files such as images and PDFs.
Multilingual support
No more getting lost in translation. We provide the tools necessary for you to easily translate your ready-made message templates into any language.
Our customers say it best
Find out why our clients love working with us
Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners.
Austin P, Turquoise Antler Short Term Rentals
Hostfully has a wide range of integrations with other technology software companies that we want to work with. Their “pipeline management “ functionality makes it super easy to get a quick understanding of all bookings and inquiries across all listings. On top of that, they have one of the best customer support teams that we’ve seen.
Jasper Ribbers, Overnight Success
Been great! Looking forward to opening more doors with Hostfully. Hostfully has been able to streamline my property onboarding and makes it much easier to have your properties on multiple channels without getting double bookings. The Hostfully customer service team is amazing and very helpful. Always there for me when I have questions.
Erin T, Finish Line Properties
We've been using Hostfully for 5 years to manage our now 40+ properties in Costa Rica (Osa Property Management). We started using Hostfully when we were managing just five homes, and as we've grown, Hostfully has become even more important to our success.
Nick Halverson, OSA Property Management
Hostfully has become an integral part of delivering an exceptional guest experience at Moving Mountains. Our homes are complex with many features & intricacies and the guidebooks have allowed us to easily share the relevant information so guests can safely use every feature. Now we get fewer troubleshooting calls and better reviews. We could not be more satisfied!
Robin Craigen, Moving Mountains
Unlock your potential with Hostfully’s Property Management Platform
Easy to use
Check all your bookings at a glance. Add, cancel or modify bookings in seconds.
Efficient
Automate and save time. Cut down on manual processes and human-made mistakes!
Powerful & versatile
Connect every stage of the vacation rental guest journey.
Anytime, Anywhere, Any Device
Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.
GDPR compliant
Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.
Success training
Our world-class onboarding team will stay with you until you’re comfortable and everything’s running smoothly.
Customer support
The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week.
Community support
Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.
Expert knowledge
We know hospitality and technology inside and out, and we love sharing our knowledge with you.
Frequently asked questions
About Hostfully's Property Management Platform
Why is it important to consolidate your communication with guests?
When you have multiple listings spread across various OTAs, it’s extremely time consuming to log into each and manage your messages. By centralizing all communications, your team has a one stop shop for guest communication, saving valuable time and greatly reducing the chances of making mistakes. Hostfully’s Unified Inbox syncs messages from Airbnb, Vrbo, Booking.com and direct bookings.
How fast is the synchronization of messages?
Synchronization is almost instantaneous, and the time taken depends on the size of the message (ie: if you have attachments).
Are the Inbox features available on the mobile app?
Why yes, yes they are.
Do you have any product demos I can watch and learn more from?
Of course! We have free live demos happening weekly for our Property Management Platform. Visit this link to register now and have a fun chat with our team: https://app.livestorm.co/hostfully/livepmp
Alternatively, we also have a pre-recorded demo you can check out here. All demos can be found on our “Request a Demo” page.
Okay, I'm ready to sign up. Is there a free version of the Property Management Platform?
Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.
More answers can be found in our FAQ page.
Why Hostfully
Free training for new members
Our solutions are easy to use and will automate your everyday tasks. Plus, during onboarding you get free training, and our team will stay with you until you’re comfortable and everything is running smoothly.
A company with
a purpose
a purpose
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
We share our insight and knowledge
Our team has years of experience in the business, learning best practices from leading brands. And we love sharing our knowledge with you. Come say hi to our team during the big vacation rental conferences, or tune into our free webinars.
Achievements
We've got your back.
Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
Or visit our Support Page
+95%
Average customer service rating
24/7
Support with agents all over the world
Check out these other features
Still not convinced?
At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?
